How to buy Gold, Silver, and Platinum
From Panda America
Buying precious metals may seem a little bit intimidating the first time, and it helps to know who you're buying from and how the process works. Here are few answers to common questions and concerns regarding precious metal purchases from Panda America:
Feel confident & secure buying precious metals from Panda America.
Panda America is dedicated to helping you buy precious metals with confidence. Since 1982, we have proudly served our customers, and we take pride in every individual we assist. Whether it’s your first purchase or your hundredth, our Sales Executives are committed to making the process as simple and seamless as possible.
Pricing & Mispricing Policy
We strive to ensure that all product descriptions, images, and prices listed on our website are accurate and up to date. However, errors may occasionally occur.
In the event of a pricing error:
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Right to Correct Errors
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We reserve the right to cancel any orders placed for products listed at an incorrect price, whether due to typographical errors, system glitches, or incorrect supplier information.
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Order Handling
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If an error is discovered after your order has been placed, we will notify you as soon as possible.
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You may choose to proceed with the order at the corrected price or cancel the order for a full refund.
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No Obligation on Mispriced Items
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Listing a product at an incorrect price does not obligate us to sell the product at that price.
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Transparency & Fairness
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We value your trust and will handle any pricing discrepancies in a fair and transparent manner.
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Things to ask & have answered
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Research Materials: |
A Panda America Sales Executive can answer your questions and give you up-to-date information to make the best decision. Call us at 1-310-373-9647 to talk to us now.
KEEP IN MIND: Market prices for all precious metals - gold, silver, platinum, palladium - constantly change throughout the day. Please call us at 1-310-373-9647 for an instant price quote. Once you lock in the price over the phone, our traders will fax or email you a copy of your invoice. This invoice will be good for that business day only. Payment must be received that business day. After the spot price is locked in, there will be no changes to the invoice in relation to spot price regardless of fluctuation.
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How to order precious metals from Panda America |
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Order by phone. 1-310-373-9647 |
Order online Our website is safe and 100% secure. Place your order at www.PandaAmerica.com, and you will receive an email confirmation from us along with an invoice number to reference if you have any questions. |
How can I pay for my purchase from Panda America?
For all purchases online or by phone, you have the flexibility of paying by personal check, cashier’s check, money order, or bank wire, and credit cards (Visa, MasterCard, or Discover)
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All checks and money orders should be sent to |
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Panda America |
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How do I pay by bank wire? When sending your wire, be sure to include your order number so we can match it quickly. We kindly ask that payment is sent within 3 business days of placing your order.
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How & when is my order shipped after it is submitted?
Your order is shipped to you registered insured via the USPS after your funds have cleared. You can expect your gold, silver, or platinum to arrive within 10 business days for orders that are in stock (shipping may take longer if shipped via Registered Insured Mail due to the additional security). For your protection, we ONLY ship to the same billing address on file when paying with a credit card.
Once I have my gold, silver, or platinum, where should I keep it to stay safe?
Keep your precious metals in a secure, dry location, away from any extreme weather elements and ideally locked up with a key.
If you have ANY other questions about buying gold, silver, or platinum, please call us at 1-310-373-9647 and we'll be happy to answer any of your questions!